Terms of service
DISCLAIMER AND TERMS OF TRANSACTION ON THE NAMELÉ THE BRAND ONLINE STORE
1. Introduction
This document sets out the terms governing the use of this website (namelebrand.com) - or whatever else applies - and the purchase of products through this website (hereinafter referred to as "Terms"). Please read these Terms and the Privacy Policy before using this website. By proceeding to use or placing an order through this website, you agree to be bound by these Terms and the Data Protection Policy, so if you do not agree, you should not use this website. These Terms may be amended without notice. It is your responsibility to periodically review the Terms, as the terms in effect at the time of entering into the contract are the applicable terms. If you have any questions about these, we are at your disposal through the details provided by the contact tab.
2. The Company
The sale of the products through the website namelebrand.com is conducted by the company under the name "N. MEMAI - G. G. G. GOUDAKIS AND S.R.O." and the distinctive title "Namèle Brand", (Tax ID: 802832385, Tax Office: KEFODE ATTIKIS) with its registered office in the municipality of Athens, 15 L. George Street, with GEMI number: 183587801000.
3. Your details and your visits
The information and personal data you provide to us will be processed in accordance with our Data Protection Policies. By using it, the information and personal data you provide to us will be processed in accordance with the relevant data protection policy and applicable legislation. By using this website, you provide your consent to the processing of such information and data and you declare that all information and data you provide to us is true and accurate. Further information about your personal data is provided to you via our Privacy Policy, which we invite you to read.
4. Use of namelebrand.com
By using this website and/or placing an order through it, you agree: 1. To use the website only to submit legitimate inquiries or orders. 2. If we reasonably believe that such an order has been placed, we have the right to cancel it and inform the relevant authorities. 3. provide us with your correct and accurate e-mail address, postal address and/or other contact details. You also accept that we may use this information to contact you in case it is necessary (see our Privacy Policy). If you do not provide us with all the information we need, we will not be able to process your order. By placing an order through the website, you warrant that you are at least 18 years of age and have legal capacity to enter into binding contracts.
5. Availability of services
The products offered through this website are available only in Greece (except for Mount Athos on the Athos peninsula).
If you wish to order from this website products from another member country of the European Union other than Greece, you are welcome to do so. However, the ordered products can only be delivered to a postal address within the Greek territory.
6. How the sales contract is drawn up
The information contained in these Terms and the details contained on this website do not constitute an offer to sell but an invitation for information. No contract will be deemed to have been formed between us and you in respect of any products until your order is expressly accepted by us. If we do not accept your order and money has already been deducted from your account, then this will be refunded in full.
To place an order you will be asked to follow the purchase process and click on the "Approve Payment" button. You will then receive an e-mail confirming receipt of your order (the "Order Confirmation"). Please note that this does not mean that your order has been accepted, as this is a proposal from you to us to purchase one or more products. All orders are subject to acceptance by us and such acceptance will be confirmed by sending you an e-mail confirming that the product has been dispatched ("Dispatch Confirmation"). The contract for the purchase of a product between us ("the Contract") will only be deemed to have been entered into when we send you the Dispatch Confirmation.
The Contract will only apply to the products for which we have dispatched
confirmed in the Delivery Confirmation. We are not obliged to provide you with
supply any further products that may be part of your order until we have confirmed the dispatch of those products in a separate Delivery Confirmation.
7. Product availability
All orders of products are subject to availability. In this respect, in the event of supply difficulties or depletion of products in stock, we reserve the right to inform you of similar products of equal value which you may order. If you do not wish to order such similar products, we will refund any amount you may have paid in full.
8. Refusal to process an order
We reserve the right to withdraw any product from this website at any time and/or remove or edit any material or content on this website. Whilst we make every effort to process all orders placed with us, exceptional circumstances may arise in which we may need to decline to process an order after we have already sent you an Order Confirmation, which we reserve the right to do at any time in our absolute discretion. We shall not be liable to you or to any third party for the withdrawal of any products from this website, or for the removal or editing of any material or content on the website, or for refusing to process or accept an order after we have sent you the Order Confirmation.
9. Dispatch and Delivery
Orders are prepared and shipped exclusively Monday to Friday. No orders shall be prepared or dispatched on weekends, national holidays and public holidays.
For shipments within Greece: Shipping costs for orders delivered within Greece are free of charge. The shipping companies with which we cooperate for shipments within Greece are Speedex Courier and ACS Courier, while there is also the possibility of picking up your order from a BOX NOW box. After the delivery of your order to one of the above shipping companies that you will choose during the completion of your order, we will either inform you via email about the tracking number that your order received in the shipping company, so you can track where it is at any time, or you will receive a message (sms or viber) from BOX NOW with the 6-digit PIN code, so you can pick up your order from the automatic pickup machine (locker).
For international (outside Greece) missions: Shipping costs vary depending on the country of delivery of the order. The shipping companies we work with for shipments outside Greece are DHL and UPS. DHL and DHL (DHL) are the shipping companies that we work with. In case your order is delivered to a country-state outside the European Union, the total amount of your order does not include the charges and taxes that will be imposed on you upon delivery by the transport company. The payment of these taxes and charges is necessary in order to release your goods from customs. Duties and taxes are calculated based on the products you have ordered, the shipping destination, and the value of your total purchase. For more information, contact your local customs office. These duties and taxes are non-refundable. If for any reason the parcel with your order is refused by customs, we cannot refund the actual shipping cost and/or taxes and charges incurred by you.
Without prejudice to the provisions of clause 7 above regarding the availability of the Products and subject to the existence of exceptional circumstances in this regard, we will use our best endeavors to complete your order for the Product(s) set out in the Delivery Confirmation by the delivery date set out in the Delivery Confirmation or, if no delivery date is set, within the estimated time period shown when you select a payment method, and in any event within the estimated time period set out in the Delivery Confirmation. However, delays may occur in unforeseen circumstances.
If for any reason we are unable to meet the date
delivery date, we will inform you and offer you the option to either continue the purchase by setting a new delivery date or cancel the order with a full refund. Please note, however, that the delivery schedule is set according to the respective courier company.
For the purposes of these Terms, "delivery" will be deemed to have taken place or the order will be deemed to have been delivered when you or a third party nominated by you, other than the carrier, has obtained physical possession or control of the goods, as evidenced by the signing of an acknowledgement of receipt of the order at the agreed delivery address or any other means designated by the carrier to confirm receipt.
10. Inability to deliver
If it becomes impossible for us to deliver your order to you, we will
we will try to find a safe place to drop off your parcel. We will also leave a note explaining where your order is and what you need to do to collect it. If you are not at the delivery point at the agreed time, please contact us again to re-arrange delivery on another day. If, after 30 days from the time your order is available for delivery, that order has still not been delivered for reasons beyond our control, we will consider that you wish to cancel the Contract, and the Contract will be deemed to have expired. As a result of the termination of the Contract, we will refund to you any payment we have received from you, including delivery charges (other than any additional delivery charges incurred in the event that you may have chosen a delivery method other than the standard and less expensive method we offer you) as soon as possible and in any event within 14 days of the date on which the Contract has expired. Please note, however, that shipping costs incurred as a result of the termination of the Contract may be higher, which we are entitled to charge you.
11. Transfer of risk and ownership of the products.
The responsibility for the goods passes to you once you or a third party designated by you, other than the carrier, has acquired physical possession or control of the goods. Ownership of the goods passes into your hands either upon full collection by us of all sums due to in respect of the goods, including shipping costs, or upon delivery of the goods (as set out in clause 9 above) if this occurs after collection.
12. Price and Payment
The price of each product will be as set out at all times on our website, except in cases of obvious error. We always take care to ensure that all prices on the website are accurate, however errors may occur. If we find an error in the price of any product you have ordered, we will notify you as soon as possible and give you the opportunity to reconfirm the order at the corrected correct price or cancel it. If we are unable to contact you, we will consider your order to have been cancelled and will refund any amount you have paid in full. We are under no obligation to supply you with any Product at the incorrect lower price (even if we have sent you a Dispatch Confirmation), where the error in the price is obvious and undisputed and can reasonably be identified by you as an incorrect price. The prices on our website include VAT but do not include shipping costs, which are added to the total price. Prices may change at any time, and we reserve the right to do so.
However, without prejudice to what is specifically stated immediately above, any changes will not affect orders for which an Order Confirmation has already been sent to you. Once you have selected all the products you wish to purchase, they will have been added to your shopping cart and the next step is to proceed with the order and pay. To do this, you must follow the steps of the checkout process, filling in or verifying the information requested at each step. Further, during the checkout process, before payment, you can change your order details.
You can use Visa, MasterCard, Maestro cards, cash on delivery and finally the transfer of the amount to a bank account of our company.
The payment transaction is processed through EveryPay, which is responsible for managing your bank card details. Recognizing the importance of the security of electronic payments, EveryPay is a licensed Payment Institution by the Bank of Greece (decision no. 280/3/23-7-2018, Government Gazette B 3010/25-7-2018), and manages card payment transaction data securely, in accordance with the regulatory framework of the card transaction security management standard. Everypay is certified in accordance with the PCI DSS card transaction management security assurance standard and is subject to periodic audits by a specialized consulting firm. All Everypay services are conducted over secure connections with 256 bit SSL certificates. EveryPay also supports the possibility of using the 3D Secure service, an additional safety net for VISA & MasterCard. The Payer will then have to enter their personal secret code to successfully complete the transaction.
The moment you click on the 'Authorise Payment' button you confirm that the credit card belongs to you. Credit cards are subject to validity and approval checks by your card issuer. If your card issuer does not approve the payment, we are not responsible for any delay or non-delivery and we will not be able to enter a Contract with you.
13. Buy without registration - As a guest
This website also allows purchases through the "buy as a guest" function. This way of purchase requires only the necessary data for processing your order. Once the purchase process is complete, you will be given the option to register as a member or continue as a non-registered member.
14. Value Added Tax (VAT)
In accordance with the applicable rules and legislation, all purchases made through this website are subject to Value Added Tax (VAT).In this context and in accordance with Chapter I of Title V of Directive 2006/112/EC of the European Council of 28 November 2006 on the common system of value added tax, as incorporated into the Greek VAT Code, the place of supply will be deemed to be the Member State of the address where the goods are to be delivered (i.e. Greece) and the applicable VAT rate in Greece will be applied.
15. Returns Policy
Α. Legal Right of Withdrawal
Right of Withdrawal: If you are dealing as a consumer, you may withdraw from the Contract (except in the case of any of the products in clause 16.3 below, where the right of withdrawal is not provided) within 14 calendar days without cause.
The withdrawal period expires after 14 calendar days from the day that you or a third party designated by you, other than the carrier, acquired physical possession or control of the products, or in the case of an order with several products after 14 calendar days from the day that you or a third party designated by you, other than the carrier, acquired physical possession or control of the last product. To exercise your right of withdrawal, you may notify Namele Brand at the address set out in clause 2 or by telephone ... either by writing to our contact form or by sending an e-mail to ... of your decision to withdraw from this Agreement by express declaration (e.g.To withdraw in time, it is sufficient to send your communication regarding the exercise of your right to withdraw before the withdrawal period expires.
Effects of Withdrawal.
If you withdraw from this Agreement, we will refund to you without undue delay and in any event within 14 days of the day we are notified of your withdrawal, all payments we have received from you, including the costs of delivery of the goods to you, but less the costs of returning the goods to our premises (except for any additional delivery costs to the original place of delivery incurred if you have chosen a delivery method other than the basic and less expensive method offered by us). In each case you have the right to return the products to our head office by your own means and at your own cost. The refund will be made by the same payment method you used for the original transaction. Especially in the case of cash on delivery as a payment method, the refund will be made to a bank account indicated by you, of which the buyer must be the beneficiary. In any case, you will not be charged any costs for this reimbursement.
Subject to the above, we may however withhold the refund until we receive all the products back or until we receive evidence that you have returned the products, whichever comes first. You may return or hand-deliver the Goods to the Company's registered office as set out above without undue delay and in any event no later than 14 days from the date you notify us of your withdrawal from this Agreement. You shall be deemed to have done so in due time if you have given the goods for dispatch before the expiry of the 14-day period. You will bear the direct costs of returning the products, except only if you hand-deliver them
